frequently asked questions

 

What is FireSign?
FireSign is dynamic digital signage software. When combined with your hardware FireSign gives you everything you need to create, schedule and control messages anywhere. Whether you want to promote, sell, direct, or simply inform, FireSign is the right choice. FireSign gives you the ability to send the same message to multiple displays in multiple locations. Or you can have a different message for each display. Either way, your message gets to the right audience, at the right time.


What’s the advantage of using FireSign? Why not just connect a DVD player to all of my displays and play a DVD video of my message content?
A DVD presents the same message on all of your displays. Your messages play in a continuous loop regardless of the time of day or who is watching. If the DVD player stopped working, all of your displays go blank. Plus you have to author and burn a new DVD every time you want to make a change to your message. FireSign gives you the ability to send a different message to each display in your environment, change your messages on the fly, schedule messages for specific displays at specific times, access and control your system remotely across a network, and be comfortable knowing that a single point of failure within your system will not result in every display going blank.


What types of media does FireSign support?
To provide maximum flexibility in creating message content, FireSign supports text, bitmap images, digital video, digital audio, and animation media files.


Can I interrupt a FireSign Player to display a different message for an emergency or special bulletin?
Yes. Player Schedules can be overridden in real-time with an Interrupt Segment that can be selected from any existing Segment that fits that Player’s orientation and aspect ratio. This Interrupt Segment will play continuously until you deactivate it, at which time the Player will revert to playing its assigned Schedule.


What are the FireSign system components?

A typical FireSign system will consists of these components:
> One or more PCs running FireSign Player software with appropriate displays connected
> One PC running FireSign Server software (this will be located at FireSign, Inc. if you are using a hosted system)
> One or more PCs with web browser running the FireSign Studio web application
> All computers connected via wired or wireless LAN with a discrete, static IP number assigned to the FireSign Server.


Does FireSign, Inc. sell hardware?

No. We provide the FireSign software and work with end-users to develop content for their FireSign system. We partner with our resellers who are hardware suppliers and system integration specialists to provide all of the equipment and installation services needed for a complete FireSign system.


Can customers use existing hardware?
Yes and no. As far as computers are concerned, FireSign Studio is designed to run on your existing PCs, as long as they meet the minimum system requirements. FireSign Server and Player have very specific hardware needs, and are only supported when installed on equipment that meets our specifications. Concerning displays, existing units can be used as long as the display hardware (including the video card in the PC) can accommodate the resolutions that are output by FireSign Player. FireSign can accommodate most of the popular display resolutions that are currently available.


What types of displays can FireSign use?
The FireSign Player can deliver messages through a variety of devices including plasma/LCD/CRT monitors, televisions, projectors, and video walls. Virtually any display device can be used that can accommodate the FireSign Player PC’s video card signal output. In a nutshell, any display that has a VGA connector can be used, as long as the device supports a display resolution that FireSign can accommodate.


Can I connect more than one display to a single player?

Yes. Player output can be replicated through audio/visual signal distribution hardware if needed, resulting in the same message being delivered to multiple displays. The number of displays is only limited by the signal distribution hardware. Keep in mind that multiple monitors connected to a single Player must all be configured with the same orientation (landscape/horizontal or portrait/vertical) and aspect ratio (4:3 or 16:9).


Can I copy the FireSign Player software to another computer to get more display capability?
No. The FireSign Player software uses a hardware authentication in the form of an encrypted USB key. This key contains a unique ID number. Your FireSign system is configured to only recognize Players with the specific ID numbers that are assigned to you. If you copy the Player software to another computer, it will not run without the proper associated key in place.


Can I use the FireSign Studio software on more than one computer?
Yes. FireSign Studio software may be used on as many machines as needed. Any machine running Studio must have IP/Internet access to the FireSign Server. The FireSign system administrator can set access privileges to determine what functions each user of your FireSign system is allowed to perform.


Does FireSign, Inc. offer custom content creation?
Absolutely. With support of the FireSign Ignitor team, creating powerful, custom messages is easy. If you can think it, we can create it. We has worked in all types of communications media for companies of all sizes. With our expertise your messages will be attention-getting, effective and unique – regardless of your audience.


Can I create my own content?
Yes! You can create messages using the built-in authoring tool called “Layout” in FireSign Studio with text and individual media elements that you import. Using applications such as Macromedia Flash, Apple Final Cut Pro, and Adobe AfterEffects, complete messages and commercials can be created outside of FireSign Studio as animations or digital video files and imported for use.


Will network problems or a machine crash in the FireSign environment bring down the whole FireSign system?
No. The Players in a FireSign environment store all media, content, and schedules locally. This means that all Players will continue to deliver their assigned messages even if the entire network including the FireSign Server goes down. A problem with one Player will not affect other Players in an environment.


Is there a warranty for FireSign?
Yes. FireSign, Inc. warrants that, for a period of six (6) months from the date of delivery (as evidenced by a copy of your signed final installation approval document or invoice): (i) when used with a recommended hardware configuration, the FireSign software will perform in substantial conformance with the documentation supplied with the Software; and (ii) the physical media on which the Software is furnished will be free from defects in materials and workmanship under normal use. Hardware warranty information is supplied by system integration partners (resellers) at the time of installation.


Is documentation included with the system?
Yes. HTML help files are included and are accessible from within FireSign Studio, FireSign Layout, and FireSign Server. PDF user guides with all reference, installation, and system configuration information are also provided. FireSign customers and resellers have access to up-to-the-minute information via their private account on http://www.firesign.net.

 

 

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